Return Policy
We offer a 30-day money-back guarantee on all online purchases. If you’re not completely satisfied, you can return your item for a full refund within 30 days of purchase.
How to Return:
- Contact us within 30 days of purchase at support@modentiv.com or by phone at +12673363100.
- Include your order number, a brief description of the reason for return, and proof of purchase (receipt or order confirmation).
- We’ll review your request and send you instructions for returning the item.
Conditions for Return:
- Items must be returned in their original packaging and in unopened condition.
- We accept returns for the following reasons:
- Wrong item received
- Item is damaged or defective
- Change of mind (customer pays return shipping)
- We cannot accept returns for items that are damaged due to customer misuse.
Guest Purchases:
Guest purchases can also be returned. Please provide your order number when contacting us to initiate a return.
Exchange Policy:
We offer exchanges for any item within 30 days of purchase, subject to availability. If your desired exchange item is out of stock, you can either wait for restocking or request a refund.
Damaged/Defective Items:
If you receive a damaged or defective item, please reject the package or contact us within 5 days of receiving it. We will arrange for a replacement or refund.
Cancellation:
To cancel an order, please contact us within 24 hours of placing your order.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- If you want a refund to a different payment method, please contact us.
- We do not cover any additional fees associated with alternative refund methods.
- Please allow 5 business days for your refund to be processed after we receive your returned item. Your bank may take additional time to post the refund to your account.
Contact Information:
- 18374 Wright St, Omaha, NE 68130, USA.
- +12673363100
